As an off the cuff remark last summer, I wrote in a blog posting about how the airlines were charging a fee for just about everything and blaming it all due to the high cost of fuel. Last summer, everyone around the world just about, was paying very high prices for fuel and products or services that used fuel as well.
The airlines decided that they were going to unbundled their fees..like they had actually bundled them in the cost in the first place. Since I have worked for an airline for 5 years in the past, and now going on 20 years in the travel industry I know that this ‘unbundled’ of cost items was a marketing ploy so the airlines could charge for more items. At the time, I called it Runway Robbery and theoretically asked the question what’s next? Charge the airline passengers to use the toilets on the plane?
We you should always be aware of what you ask or say for this past week Ryan Air, an Irish Airline announced it’s plans to ‘physically’ nickle and dime their air passengers by possibly adding pay toilets on their planes.
Now granted that Ryan Air is a no frills airline but this is going too far – by any stretch of the imagination! When the CEO of Ryan Air made this announcement that they were considering this idea their passengers and airline passengers around the world started to complain.
The scary part of this, is that the airline is actually legally able to do this. Will this set any further prescience in the future of just how low air line customer service can sink? I can only hope that airline passengers like myself will not allow something like this to happen. I guess this also teaches me a lesson about what I think or write on this blog (even if it was written as a joke). For someone must of been listening (or reading) and took my sarcastic suggestion for pay toilets as a really cash cow for the airlines. I know I am not that popular or powerful and probably lots of people wondered the same thing last year as to what the airlines would charge for next…and the only this left was the bathrooms.
I don’t know about anyone else,but I am always willing to pay a bit more for great customer service. I will not reward mediocre service or use a product or service that does not deliver what was promised. I refuse to pay to have to go to the bathroom and we all should, so I can promise I will never fly of Ryan Air just because they even really considered pay toilets!
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