With the new rules about tarmac delays for air lines passengers, the DOT (Department of Transportation) has updated and improved it’s consumer website where airlines can file complaints. This site also carries the airlines on time averages and baggage handling performances.
The DOT website is also a good source for information for travel tips for safety purposes. The website has an online for that passengers can fill out and file instantly with the DOT about overall airline service. The website is available to consumers in either English or Spanish.
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